JS
Jeanette S
1 reviews | Active since Jun 2015
21 Jul 2015, 12:15
Unexpected Tariff Increase
With regards to your reply to my previous complaint. Your subscriber contract might give you the right to increase tariffs as you please (I'd still like to know what the consumer board would make of this regarding a fair contract), but it also states MTN must give the subscriber written notice of such action and the date it will be implemented. Yet I received no written notice from MTN regarding the increase. In the 17 years I've been a customer with MTN this has never happened before. I find it odd that you will persevere with this attitude to make a few extra rand of me in the last months of my contracts vs my continued support which you have now lost. I'm counting the days to the end of my existing 3 contracts expiry dates. Was thinking of taking some other contracts with MTN but definitely won't now. Also very interesting that the opposition's offer of contract buy out deals with guaranteed rates for 24 months doesn't appear to bother MTN in the least bit. The two links you have sent me in your reply is totally useless to me and your apology - well actions speak louder than words. The complaints on MTN's Facebook page & Hellopeter also doesn't appear to bother MTN in the least.
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MTN South Africa's replyOfficial
30 Jul 2015, 12:12Hello JSVD,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to the lapse in service.
Over the last few years, our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs.
MTN values and appreciate your continued support and we are working tirelessly to improve our service levels and such feedback will help in achieving that goal. Please visit our website www.mtn.co.za for more information on the subject.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to the lapse in service.
Over the last few years, our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs.
MTN values and appreciate your continued support and we are working tirelessly to improve our service levels and such feedback will help in achieving that goal. Please visit our website www.mtn.co.za for more information on the subject.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply30 Jul 2015, 12:12
Official
Hello JSVD,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to the lapse in service.
Over the last few years, our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs.
MTN values and appreciate your continued support and we are working tirelessly to improve our service levels and such feedback will help in achieving that goal. Please visit our website www.mtn.co.za for more information on the subject.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to the lapse in service.
Over the last few years, our prices have remained relatively stable, despite the challenging economic environment and the continued investment we make into improving our network, however, the reduction in mobile termination rates (MTR), plus the increased costs of investing in our network, driven by the weakening local currency has required us to review our pricing so that we can make sure it is aligned with the competitive landscape.
We are committed to offering value to you and will continue introducing products and solutions that allow you to save costs.
MTN values and appreciate your continued support and we are working tirelessly to improve our service levels and such feedback will help in achieving that goal. Please visit our website www.mtn.co.za for more information on the subject.
Regards,
Nomonde.
REQ:***
Best regards,