SL
Songeziwe L

1 reviews | Active since Mar 2014

16 Mar 2015, 11:25

********* service

I submitted my tablet at mtn on the 01/03/2015 as it just did not want to switch on. I then went back to mtn on the 09/03/2015 and the lady at mtn told me that the courier services only collected my phone on the 09/03/2015. My phone is still under warranty. then on the 16/03/15 i got an sms from mtn repairs stating that i must pay R330.00 to get my phone and above that i still need to pay my monthly contract. meaning i must pay R1000.00 for a phone service that i did not use the whole month, that is utter *******. Had i been told the was a charger i would have paid on the 01/03/2015 now am with out a phone in debt to mtn. I need my phone and clarity as to why this was not communicated to me on the 01/03/2015. I do not see why i must pay my monthly service for a phone that i did not use the whole month. i am really disappointed and NOT AT ALL SATISFIED. Shall I cancel my contract as this is is bullsh*t

0
Replies (1)
MTN South Africa
MTN South Africa's reply19 Mar 2015, 10:00
Official
Hello songzL12,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards.
Charles.
REQ: ***

Best regards,