********* Practice!!

Dear MTN,

Never have I received such pathetic service. The very reason I am so glad to be over this contract so I can move over to Vodacom.

You try and ***** over your customers by billing even though the contract has run it’s course and has been cancelled to move over to prepaid.

I would like to be provided the recording of the call with with Call Agent Natalie Razak on 3/2/2022 @16:48. (For legal purposes)

Your instore service is pathetic and your call centre is an absolute joke. I would love to know how you legally get away with billing someone and not actioning a contract cancellation.

I AM SURE I’M NOT THE ONLY CONSUMER YOU HAVE DONE THIS TO.

I will happily involve my lawyer, just for the sake of not letting big corporations such as yourself bully the everyday consumer.

Sincerely, A soon to be ex customer (can’t wait!)