********* practice

Not happy with the service I received from your online upgrade call centre.

I got a call on 28 December 2022 at 16:18 informing me that my number was due for an upgrade. I asked the agent if there will be an early upgrade fee and he said no vecause I am doing an online upgrade. On 29 December at 8:05 another agent contacted me to process the upgrade, not a word was mentioned about early upgrade. Everything was completed and approved, phones delivered etc.

On 17 January 2023 I received an invoice statting that I need to pay an early upgrade fee for both contracgs. This is ********* and not how a loyal customer is suppose to be treated. I will surely not upgrade any of my contracts again as I will cancel as soon as I get the option