1 reviews | Active since May 2014
********* CONDUCT
My 24 month contract with MTN has ended and prior to the contract end date, I have spent more than 2 months trying to cancel this contract on termination date. Besides making numerous phone calls to MTN and spending endless amounts of time on the phone trying to get through to their retentions department, my contract is still not cancelled. I however receive calls daily from MTN regarding upgrading this contract, but no-one wants to cancel this contract.
This is clearly ********* conduct as MTN is deliberately not wanting to cancel this contract, despite my numerous requests for which I have reference numbers and trying to insist on an upgrade. This is most unacceptable from MTN - when they want you to take out a contract, its very easy but nearly impossible to cancel one and especially since they have your bank details, think that they can just keep the contract going by deducting the monthly debit order.
MTN - you are definitely losing me as a client and I am sure many others.
Dear Jean
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that the contract in question has been cancelled. However there will be debit order that you would need to cancel from your side so we can process a refund for you once the debit comes back returned.
Please email me on *** once the debit order has been cancelled so I can assist you with the refund process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Jean
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
Kindly note we can confirm that the contract in question has been cancelled. However there will be debit order that you would need to cancel from your side so we can process a refund for you once the debit comes back returned.
Please email me on *** once the debit order has been cancelled so I can assist you with the refund process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,