FR
Fred R
1 reviews | Active since Nov 2009
26 May 2015, 16:29
********* COMPANY
after numerous emails between myself and mtn regarding the inferior sony xperia z2 they advertise i have still not received my phone. there is a problem with the phone as the screen will crack for no reason, and mtn refuses to repair under warranty claiming it was mishandling of the phone. i have never received such service from a supposedly reputable company. i can assure you, that as soon as i can i will cut ties with mtn and never use them again.
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MTN South Africa's replyOfficial
02 Jun 2015, 13:26Hello fredred,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply02 Jun 2015, 13:26
Official
Hello fredred,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
Kindly note this has been escalated to the relevant team to investigate. They will provide you with feedback soonest.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***