JW
James W

1 reviews | Active since Jan 2014

11 May 2018, 20:42

********* business practise

Dear MTN Please see message below which I sent through to you this morning. As yet no response. Dear MTN , I am extremely outraged with you on my mum's behalf. She has been inundated with subscription services that she has not requested. She has been to your stored on so many occasions to try sort It Out she is now being reduced to tears. The worst is that it is MTN PLAY that is the culprits. She has never requested these services and yet you ****** ******* continue to subscribe her without authorization. Just this morning she was at MTN to sort out another one of your MTN PLAY subscription services that once again she did not request and your idiots working at the pmb Midlands mall branch couldn't sort out what I did in 2 seconds to unsubscribe her. I expect a speedy resolution and all funds returned to her account. Failure to respond to this message by end of business today will give me cause to copy this message and post to various social media pages including hello Peter and also lodge a complaint with the ombud with regards your business practises and MTN PLAY 3rd party subscriptions.

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Replies (1)
JW
James W's update20 May 2018, 15:46
Reviewer Update
Not happy with your response!!!!!!! MTN should have a service in place to prevent such 3rd party deductions such as in the case of my almost 70 year old mother who hasn't a cooking clue how or why this keeps happening to her as she doesn't muck about on the internet with her phone. I for the life of me can't understand why you as a supposed better connection can allow this to continue unabated but then you don't care