********* business practice, recurring billing issues with no customer care

RECURRING BILLING ERROR AND NO CUSTOMER CARE

Countless calls, emails and follows up with no help whatsoever...

As per my contract, signed up with Retention Agent - Junaid Khan in Nov '22, my package should be loaded as follows:

Sim Only Deal: R179, 17GB anytime data, 525 mins

However, Issue 1: Substantial Recurring Billing Error 1. Overcharged in Dec'22, R2 614 2. Will still be overcharged (R1 202) in Jan '23 onwards according the Accounts, as the contracted deal of R179 is not reflecting on MTN's side

As per MTN Process: - Contacted customer care multiple times (30+) - Logged a dispute in Dec'22 through a Customer Care Agent (Georgina Matuose) was provided a case number and advised that this would be resolved within the week - Reached out to the MTN Morningside (Gauteng) branch, who then referred me back to the Retentions team for resolution via email - In parallel, been following up with Retention Agent (Junaid) via numerous emails (I was provided direct contact details and reassured repeatedly that he would follow up personally), yet again no response or feedback on my case