********* business practice

********* business practice by MTN - I'm a loyal customer to MTN for the past 12 years , and I renewed my MTN contract at the beginning of August 2015. However since this renewal of the contract I experienced pathetic service from MTN. I renewed my contract for a fixed amount of minutes and data at a fixed monthly tariff, I explicitly requested the MTN representative that the monthly tariff is the maximum account to be deducted (same conditions as per my previous contract), thus if the monthly limit is reached it will be topped up with prepaid. After the first month the account was 3 times the agreed amount, and after phoning MTN call centre the MTN representative promised me that the amount will be credited at the next month, the following month I did not receive the credit as promised by the MTN representative and MTN again charge me basically double the agreed contracted amount. Further to the above MTN charge my account for data used \over the monthly limit"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904768;856212;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 14:14;15/10/09 12:25;Broken Sunglasses and They Refuse to Refund or Exc;8,71E+12;;***;I bought a pair of sunglasses from The Lot. I've had them for about two weeks and as soon as I put them on my head they break, actually snap. <br> <br> I come to the Rosebank store this past week with the broken sunglasses and am told I need to come back with my receipt. I do come back with the receipt and am now told they only have a 10 day return policy. <br> <br> I take pictures of the sunglasses and send them to head office. I'm told that it is not a manufacture break and they cannot help me. So now I'm stuck with these subpar quality sunglasses. <br> <br> This is the first and last time I shop at a place where they know the quality of their products will only last 10 days. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904769;893529;8;5;0;0;0;0;5;NULL;NULL;NULL;15/10/09 14:04;15/10/09 12:26;Renovation to new kitchen;PF160343;Vinesh&Ravin Maharaj;***;i have nothing but praise for all departments in the above company. The dates and times were all adhered to and if I had queries I was able to speak immediately to the people concerned also to the Johannesburg branch who organized my kitchen in Umhlanga.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904770;823087;32;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 5:30;15/10/09 12:26;water wastage;;;;Reported a burst water pipe at 5:30am with no action from the department. The water is gushing on the road causing huge water wastage. Its sad to see as some areas have restrictions on water usage. Calls were made and smses were sent only to hear there is a system in place and a waiting time of 24 to 48 hours. How much water will be wasted in that time? If there is a high volume of water faults hire more plumbers to avoid such wastage...ridiculous. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904761;838759;41;2;0;0;0;0;2;NULL;NULL;NULL;15/04/17 14:17;15/10/09 12:27;I cancelled my gym and I was blacklisted;8,20E+12;Radebe***ner);***;In year 2013 I cancelled my gym at GYM Company GYM Maponya branch due to the fact that I got a new job in Midrand and I was told that because GYM Company doesn't have a branch in Midrand my cancellation will be done without hasttles, but to my suprise 2 years later both my wife and I were blacklisted by this GYM and I get SMS's that if I want my name to be removed I rejoin the gym. I appeal to all South Africans Not to ever join this GYM ever or you will be blacklisted.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904771;759122;25;5;0;1;0;0;5;NULL;NULL;NULL;15/09/24 10:00;15/10/09 12:27;Excellent Service on a Public Holiday;7,61E+12;Mark Wyllie and Goliath Hendriks;***;I was waiting on a package that was supposed to be delivered at 09:00 on Heritage day. At 10:00 I got hold of Mark Wyllie at Nightwing and he contacted the driver, Goliath Hendriks, who was out on the road. Goliath went back to the warehouse, after which was supposed to be his last delivery for the day and went to look for the package. It turns out that the sender did not mark the package as a special delivery on the public holiday. They could have told me that I had to wait until the next day for delivery, but they didn't. The package was delivered by Goliath within an hour after my enquiry. I would like to thank both of them for excellent service. It was much appreciated.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;316294;765771;10;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 14:09;15/10/09 12:28;Not keeping customers informed. ;Nicks01;;***;I sold a few items during this week on BOB, I requested a payout yesterday, and when I checked the status today, I saw that my account is still in credit, firstly I used the online chat, but after 30 minutes and no reply, I decided to call the customer service department. Spoke to a Tanya.. or atleast it sounded like Tanya, didn't think to write down her name... She confirmed that because I submitted a request to my husbands bank account they have not processed the request., she took the tracking number, and confirmed other personal details as well. She also advised that the request will not be processed today but only on Monday. During the time I spoke to her I received another BOB EFT , and called again to cancel this request, and submit a new one. This time I spoke to Nomfunda at Customer Service, she advised me that they will not make the payment before the client received the item. The previous consultant never mentioned that to me... nor did I get any call,sms or e-mail to inform me about this. ITS NOT EVEN STIPULATED IN THE TERMS AND CONDITIONS!!!! PATHETIC SERVICE!!! I wanted to use BOB as my sales portal again, but seriously reconsidering it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;701655;759434;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 14:19;15/10/09 12:33;Poor Service and Attitude;5,91E+12;Service;***;Ref: 2nd Year service of Honda Jazz.<br> Sorry to have to say that the attitude of the service reception really not up to the same standard as last year.<br> Service receptionist seems to be reluctant to acknowledge that I have full maintenance plan.<br> A warranty issue can not be resolved immediately, instead I must return on my own time.<br> Instead of the service guy phoning me to explain the situation, I get a sales guy calling sell me another car.<br> I am not happy at all.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904753;833520;12;5;0;0;0;0;5;NULL;NULL;NULL;15/10/09 14:21;15/10/09 12:35;Excellent Service;;Prabashnie;;I am a new user to the Lensesonly website, what a pleasure to deal with. Fast, efficient, friendly service to you door. Constant updates on my order, I will definitely promote your company were ever I can. Outstanding service. Keep it up.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;135170;793962;16;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 14:09;15/10/09 12:44;Without telepone lines for 3 weeks(Drs rooms);6,21E+12;;***;This is a doctors rooms and we have been without lines for 3 weeks. The office guru had to port the lines back to Telkom which was done but Telkom needs to apparently 'mark' the lines before the Office guru can have our lines working again. No one in fact is picking up a phone to get people started. It is only emails back and forth. Meanwhile we do not have communication with our patients. For those that do not have the Dr s email just simply cannot get hold of us for their prescriptions etc. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;212999;893647;5;5;0;0;0;0;5;NULL;NULL;NULL;15/10/09 14:43;15/10/09 12:47;Stunning service;6,71E+12;Wayne;***;Compliment to Wayne Holt from Bubble-Parties<br> <br> Mr Wayne Holt contacted me immediately after I posted the HelloPeter complaint to address my concerns. It seems that a technical glitch between internet service providers was experienced and Bubble-Parties never received my e-mails. <br> <br> The deposit was paid back to our account and I would like to thank him for the prompt response to remedy this matter. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;891932;886383;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/09 14:36;15/10/09 12:48;Non-delivery;;;***;I ordered and paid for an item on the 27th of September. Despite the site advertising speed services the parcel only arrived on the 5th of October. The item was the wrong product. I contacted them immediately to inform them. They then promised to dispatch a courier to uplift the incorrect item and deliver the correct item by the 7th but as of yet nothing has happened. Despite several calls to them where I am told they would find out what the problem is and \get back to me \"" I have still had no feedback. I find the service highly unacceptable and am frankly disgusted. """