********* Business Dealings

I took out a business contract with MTN and the package that was taken was a 110GB day data and a 110GB work express data. I have only been receiving a 110Gb of total data monthly and not 220GB as per what was contracted. I have contacted the consultant at the store Jean Smit from the MTN Westwood Mall branch and he never takes the calls nor does he return calls. I have sent an email to the smecustomercare on the 1 Feb 2021 and to date not even a response from MTN. i have a business to run and no one seems to be able to assist with a resolution. I have made several attempts via the call centre, the branch and the smecustomercare email.

This has now caused undue strain on my business due to covid i am working from home and unable to efficiently as data runs out.

Should this not be resolved i will proceed to lodge a complaint with ICASA.

I would never recommend MTN to any business. It is absolutely pathetic service from a business perspective