********* BILLING PRACTICES BY MTN SA AFTER CONTRACT PERIOD PASSES

I recently reviewed my MTN Contract for Mobile number *** just before upgrading it, as my contract duration has passed, and I assumed that it would continue on a Month to Month Basis until I decide to upgrade or terminate.

On inspecting my detailed billing, I noticed, that although my contract duration has passed, I was still being billed for the Instrument or Cellphone. I can understand the contractual charges and billing, but surely the instrument is my property after the duration of the contract period.

Upon questioning this from MTN Customer care, I have been given the runaround on why the instrument was still being billed for. I made the mistake of upgrading in Nov/December to a new contract with a new Phone, and that was used as a reason as to why I was billed for an instrument. 7 Weeks passed since I first questioned this with MTN on 16 November 2021, I have not received 1 straight answer. The last answer I received on 4 Jan 2022, was that the contract continued on a month-to-month basis. Surely it is ********* to bill for something that has already been paid for?