PH
Peter H
1 reviews | Active since Apr 2019
30 Apr 2019, 17:23
********* billing practices
Please explain why my monthly "contract" fees are to be increased, as it appears this is not a contact in the true sense? As I cannot afford unexpected "contract" price increases which you feel you can pass on DURING A "CONTRACT" TERM, does that mean that I can pay only what I can afford, as & when it suits me, or SHOULD I pay for the "contract" which was ORIGINALLY agreed to?
********* practices.
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Replies (2)
MTN South Africa's replyOfficial
02 May 2019, 08:47 Good day Peter
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network. We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done. According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below extract Clause 12: Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device). You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms. After any promotion ends charges will revert to the standard charges. By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments). Thank you for your patronage and continued support. Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network. We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done. According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below extract Clause 12: Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device). You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms. After any promotion ends charges will revert to the standard charges. By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments). Thank you for your patronage and continued support. Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply02 May 2019, 08:47
Official
Good day Peter
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network. We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done. According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below extract Clause 12: Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device). You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms. After any promotion ends charges will revert to the standard charges. By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments). Thank you for your patronage and continued support. Warm regards
Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We haven’t increased our subscription prices over the past few years despite the challenging economic environment and the substantial investment that have been made to the network. We are dedicated to offering our customer’s best quality network and service, but to continue to deliver on this, a review of subscription pricing had to be done. According to our Subscriber agreement, MTN may amend charges from time to time and notify customers in advance. Kindly see below extract Clause 12: Charges You voluntarily confirm that the package option or price-plan has been explained to you and that you understand and voluntarily agree to it. You voluntarily agree to accept the charges included with each package option or price-plan (either with or without a mobile device). You must pay all the applicable charges due to us at the rates detailed on our website, your package option or price-plan terms. After any promotion ends charges will revert to the standard charges. By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments). Thank you for your patronage and continued support. Warm regards
Roanne Juggannadh Complaints Management Team
Best regards,
PH
Peter H's updateReviewer Update
02 May 2019, 09:42Inconvenience it is.
I agreed to Clause 12 - on inception of the contract. Please forward me details of Clause 15 - By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments)
Either way, I do not accept the increase & your retentions department will have an extremely difficult time convincing me otherwise, at the end of my contract.
Very sad indeed, after such a long standing relationship.
PH
Peter H's update02 May 2019, 09:42
Reviewer Update
Inconvenience it is.
I agreed to Clause 12 - on inception of the contract. Please forward me details of Clause 15 - By notifying you in advance, we may amend charges from time to time and if you do not accept them, you may end the contract by notifying us, subject to clause 15 (Termination payments)
Either way, I do not accept the increase & your retentions department will have an extremely difficult time convincing me otherwise, at the end of my contract.
Very sad indeed, after such a long standing relationship.