rA
rudi A
1 reviews | Active since Apr 2013
26 Oct 2015, 20:45
********* billing
How is it possible that MTN has billed me R400 odd for the last past month when I have a limit on my child's contract. Apparently data has been bought but how can you allow these purchases without my consent??? I have put a limit on my contract for a reason. My child could be susceptible to accessing **** or other ******* activities with data. I did not sign up for these charges so bill me what I signed up for.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 13:08Hello rudiandrews,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the data bundles were purchased using the self service option it's not that we authorise it but when you punch in the code on the phone for a purchase it will go through , it doesn't ask/need authorisattion.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the data bundles were purchased using the self service option it's not that we authorise it but when you punch in the code on the phone for a purchase it will go through , it doesn't ask/need authorisattion.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply29 Oct 2015, 13:08
Official
Hello rudiandrews,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the data bundles were purchased using the self service option it's not that we authorise it but when you punch in the code on the phone for a purchase it will go through , it doesn't ask/need authorisattion.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the data bundles were purchased using the self service option it's not that we authorise it but when you punch in the code on the phone for a purchase it will go through , it doesn't ask/need authorisattion.
Regards
Nompumelelo
REQ:***
Best regards,