SA
Sue A

1 reviews | Active since Jun 2015

14 Jun 2015, 08:11

********* Billing

I have three lines with MTN. My data line I cancelled because the 24 month subscription came to an end. I was advised by Salome to take a 2g for 99.00 per month. I upgraded my phone to a Samsung 6 which I was told will be 746.00<br> My other number subscription is 346.00. According to my calculations I should be paying 1190.00. April you deducted 2148, may 1900 and I was told end June 1800. I want you to please refund me my money. I want my refund money to be paid back into the same account you took it from. I only did one upgrade not two but you charging me for two. And please pass the refund for the blackberry which I do not have. This is ********* to take money out of ones account that is not yours, it is also **********. Awaiting your urgent reply.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jun 2015, 08:24
Official
Hello My Money,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards
MTN Service Provider
REQ:***

Best regards,