********* behaviour of associates

<p>My phone has been due for an upgrade for a few months now, and after calls from various MTN offices and associates, none could finalise the upgrade due to lack of stock etc. In my last telephonic conversation with Summer Sun Trading, I communicated that I would prefer to arrange the upgrade with my local, trusted dealer, Coastal Cellular, who have always given the best service, thats why I travel the 20kms to attend to my cellphone business. Unfortunately, Summer Sun have blocked my upgrade and Coastal Cellular cannot do the upgrade. I have never given SUMMER SUN authority to do anything on my account. How can MTN possibly be doing business with an ********* partner like SUMMER SUN, and then not have the operating sytem to override? Sorry MTN, you are responsible, its your outsource, and I have to suffer the consequences of your business decisions on outsourcing. And your call centre tells me I MUST PHONE TO RESOLVE, Not without having my say! If I have had no response by WED, I intend to post this on all social media platforms too. </p>