********* behaviour

I am very disappointed with the service I received from MTN. I bought a sim card for sim swap and followed the instructions at the back of the pack. I called the call centre number 173 for further assistance of sim swap. The first time I spoke to the lady by the name of Dimakatso n she advised me that they offline and I need to call after 30 min. I did exactly that n called after 30 minutes and the call from the new sim was the call is barred. I used my other phone n they advised me that I need to go back to PEP as there is faulty with the starter pack. I refused to go back as there might be faulty with all the MTN starter packs. The supervisor said she will investigate and revert back before COB but I havent heard anything. I am deeply disappointed with MTN and m even thinking of porting both my numbers as no one needs to take accountability and they call themselves MTN champions. If I don't get feedback by COB, m porting my numbers