1 reviews | Active since Jul 2012
********* and pathetic service
<p>I was an Autopage MTN client for many years, as was my wife for even longer. During this time we took many packages and lately, two MTN Talk 200 packages for the two of us. I also took out a capped R59 data contract of 500Mb.</p> <p> </p> <p>One month I received an anormous bill (+R3000) on the data line, only to gather that they have mistakenly made it an open contract and claimed that I have used the data. I have WIFI at home and only use the tablet when i travel for Maps. I showed them the data usage tracking on my device for the whole month which clearly showed that the data was not used and they just said that they will refer it to MTN to be resolved. This has not happened. My contract and according to their own advertising for that contract indicates that it is a capped 500Mb data contract. I was promised that this would be resolved with MTN and it never was.</p> <p> </p> <p>Then Autopage went belly-up and MTN took over the contracts. I received my minutes, sms and data as per contract, but my wife which is on the same package did not receive data. I went to the MTN store in Middelburg to resolve this. This attempt failed due to reasons unkwown. Follwing that I have been to MTN stores in Witbank, Jhb, Pretoria, Klerksdorp, Kathu, Middelburg agein , etc and just never seem to get it fixed. Every time I was assured that it will be sent to the correct department to be adressed. I tried this 11 times !!!</p> <p>Every time something changes: then i have data and sms, and my wife only sms, then she has data and no sms, then she has data and I cannot call. then ew both cannot make calls, but we have data.....so on. Not one competent soul could resolve this.</p> <p>During this time of fustration of not having proper service, I somehow managed to accumilate an account of over R3000 last month according to MTN on two seperate accounts, one for the data and one for the two Talk 200s. This is impossible as I have repeatedly instructed them to ensure that my fixed data contract is indeed fixed and I was assured it was. They deducted R1900 from my account for the first bill and the second accounts returned unpaid from the bank, since I normally only pay around R1000.</p> <p> </p> <p>I spoke to a Henry guy from MTN yesterday and many other MTN personnel during this time, and everyone is only interested in getting the other account settled, but does not want to hear, listen, adress or rectify the error. They dont even want to spend time explaining the bill, they just want "their" money, which buy the way does not belong to them!</p> <p> </p> <p>Now my services has been suspended, Even the acount that was paid, since I received 2. Suspended and they dont want to adress the issue. I need to pay and then they will send the request again to this factitious department that will look into the matter.</p> <p> </p> <p>I am very unhappy about the blatent ***** and ********* behaviour of MTN. I cannot undestand that their is no governing authority that can regulate client abuse by these big companies. </p> <p> </p> <p>I am crying out for help. Do I have to drive to another town again for a 12th time (since there is no MTN store in our town) to get the run around again. What should I do???</p> <p> </p> <p>Deperate for answers and resolution </p> <p>Chris</p>
I never gave them 10 stars...one is already too much
I never gave them 10 stars...one is already too much
Morning Zukiswa
Thanks for responding to my post.
I app**** for a R59 top up bundle, as I have WiFi at my house and workplace. This data was only meant for traveling. The first time it went over the limit, I was still with Auto page, and I logged a complaint and was assured it will be migrated and rectified. Then it happened a second time and again I complained, assured that it will now be rectified this time. Your consultant said he would be able to could not pick migration up on his system, but that he will do the migration. I believed MTN for a third time!!! If your consultants did not/could not do their job, in the first place, and or on the two attempts from my side to rectify this, then surely it is not my fault. I still strongly disagree with your assessment of this problem. Go back to your database, your consultants and your code of ethics. I tried repeatedly to rectify the problem from my side. The onus is on you now. For this reason, I suggest that that you do the migration for the third time now and that you reverse the cost. The first few times I swallowed the cost, not again!!! I did what I could. If your consultant did his job in the first place when I took out the package, this problem would not have existed.
This was on my data line, which by the way is not working, even after reactivation.
On my mobile lines, the two talk 200s, thanks for reactivating them.
Now I don't have data and my wife does. This is two simple MTN Talk 200 packages. 200min, 100sms, 300Mb data... YOUR standard package... This is what you advertise and this is what I signed up for. For the past few months now, either me or my wife don't have data and then SMS, etc on one or sometimes both lines. Now I don't have data on ***. Please revert back to your own packages. This is all we want.
We logged a complaint with Autopage, quite a while ago after you (MTN) just added a R3000+ data usage on ***. I was assured by Autopage that MTN will adress this. Smart devices log data usage on both WiFi and data. These logs cannot be tampered with or altered. I had the device at Autopage headquarters, they looked at it, verified what I saw and said it will be addressed and rectified by MTN. Well, I am still waiting.... More than a year now!!!
As for payment: in the two weeks that our phones were suspended, you managed to add another R 1000 for the first week and then another R1000 for the second week. Can you see that this is wrong? If I have no service, how can I accumulate cost?
Please adress this. I need to understand how you just keep adding cost to accounts, even If NO service was rendered.
As a loyal customer for two decades now, I am not satisfied with the customer care I received.
Kind regards
Chris
Ps. You can phone me to discuss
***
Morning Zukiswa
Thanks for responding to my post.
I app**** for a R59 top up bundle, as I have WiFi at my house and workplace. This data was only meant for traveling. The first time it went over the limit, I was still with Auto page, and I logged a complaint and was assured it will be migrated and rectified. Then it happened a second time and again I complained, assured that it will now be rectified this time. Your consultant said he would be able to could not pick migration up on his system, but that he will do the migration. I believed MTN for a third time!!! If your consultants did not/could not do their job, in the first place, and or on the two attempts from my side to rectify this, then surely it is not my fault. I still strongly disagree with your assessment of this problem. Go back to your database, your consultants and your code of ethics. I tried repeatedly to rectify the problem from my side. The onus is on you now. For this reason, I suggest that that you do the migration for the third time now and that you reverse the cost. The first few times I swallowed the cost, not again!!! I did what I could. If your consultant did his job in the first place when I took out the package, this problem would not have existed.
This was on my data line, which by the way is not working, even after reactivation.
On my mobile lines, the two talk 200s, thanks for reactivating them.
Now I don't have data and my wife does. This is two simple MTN Talk 200 packages. 200min, 100sms, 300Mb data... YOUR standard package... This is what you advertise and this is what I signed up for. For the past few months now, either me or my wife don't have data and then SMS, etc on one or sometimes both lines. Now I don't have data on ***. Please revert back to your own packages. This is all we want.
We logged a complaint with Autopage, quite a while ago after you (MTN) just added a R3000+ data usage on ***. I was assured by Autopage that MTN will adress this. Smart devices log data usage on both WiFi and data. These logs cannot be tampered with or altered. I had the device at Autopage headquarters, they looked at it, verified what I saw and said it will be addressed and rectified by MTN. Well, I am still waiting.... More than a year now!!!
As for payment: in the two weeks that our phones were suspended, you managed to add another R 1000 for the first week and then another R1000 for the second week. Can you see that this is wrong? If I have no service, how can I accumulate cost?
Please adress this. I need to understand how you just keep adding cost to accounts, even If NO service was rendered.
As a loyal customer for two decades now, I am not satisfied with the customer care I received.
Kind regards
Chris
Ps. You can phone me to discuss
***