********* and disgusting consumer treatment from MTN

Dear MTN,

I am bitterly disappointed and angered by your ********* and cunning behavior towards me as a client.

I cancelled a contract (***) well within a cooling off period and you gave me a run around and said I must deal with Mondo, on the other hand you billed me twice, (USAGE & CANCELLATION fee) which was never supposed to happen in the first place an now you have blocked my phones line contract which are fully and currently paid for.

You say I owe and Mondo was supposed to pass you a credit or whatever, I know Mondo sent you a communication alerting you not to charge cancellation fee and any of that, but your consultants flatly denied this and told to me to tell Mondo to do this again whilst I know they did last year already. Nonetheless Mondo has sent this message again.

In the meantime my partner and myself have our uptodate accounts suspended because of your greed and ********* behaviour.

You insist I owe around R3000, which was never supposed to be in the first place as I cancelled well within the cooling off period, I hope there is still a bit of ethics and integrity within your staff to resolve this mass ASAP.

I have been writing emails disputing these inaccurate invoices since the 16th of December 2021 and you never responded no even once.