GM
Gosekwang M
1 reviews | Active since Oct 2015
16 Mar 2016, 07:58
********* AND DAY LIGHT *******
I would like to get response on the following from MTN<br> Is my contract phone not water and dust proof? <br> If MTN is not prepared to honour its warranty obligation, will it give a way forward to resolve this issue as I don't have time to waste.<br> How do I go about cancelling my contract with MTN, as I am not prepared to continue doing business with an ********* people?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Mar 2016, 18:02Hello BGM,
Thank you for your post
Please accept our apologies for the inconvenience experienced.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
When a device has liquid spotted, at times with a use of a microscope: The micro tracks, plug in points and circuitry that are affected by liquid, are already weakened by the corrosive activity, leading to short circuits and applications ultimately failing to function and the device will show signs of progressive deterioration.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warranty however you are still welcome to request second opinion by having the handset rebooked.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for the inconvenience experienced.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
When a device has liquid spotted, at times with a use of a microscope: The micro tracks, plug in points and circuitry that are affected by liquid, are already weakened by the corrosive activity, leading to short circuits and applications ultimately failing to function and the device will show signs of progressive deterioration.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warranty however you are still welcome to request second opinion by having the handset rebooked.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply16 Mar 2016, 18:02
Official
Hello BGM,
Thank you for your post
Please accept our apologies for the inconvenience experienced.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
When a device has liquid spotted, at times with a use of a microscope: The micro tracks, plug in points and circuitry that are affected by liquid, are already weakened by the corrosive activity, leading to short circuits and applications ultimately failing to function and the device will show signs of progressive deterioration.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warranty however you are still welcome to request second opinion by having the handset rebooked.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for the inconvenience experienced.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board.
When a device has liquid spotted, at times with a use of a microscope: The micro tracks, plug in points and circuitry that are affected by liquid, are already weakened by the corrosive activity, leading to short circuits and applications ultimately failing to function and the device will show signs of progressive deterioration.
Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that the handset cannot be fixed under warranty however you are still welcome to request second opinion by having the handset rebooked.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***