CW
Craig W
1 reviews | Active since Feb 2018
07 Feb 2018, 15:18
********* addition of subscription - no response from "customer care"
I wish to express my extreme unhappiness about the “service” provided by MTN • I have been charge a service fee for “Gameloft” without being notified that this charge will be added to my monthly charge • My email of 23 Jan 2018 regarding this matter was unanswered • When I attempt to unsubscribe to Gameloft via the code *136# 97 12, I receive a message “no record of subscription is found”, but I have nevertheless been charged • The service consultant assured me that she has sent an email requesting that this subscription be cancelled. I am required to call in again to confirm that this was actioned.
I am most unhappy about this ********* behaviour by MTN
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Replies (1)CW
Craig W's updateReviewer Update
13 Feb 2018, 13:18Thank you for the response.
You have however failed to explain why my emails to "cutomercare ********** are not attended to.
This information differs from what I was told by the MTN "customer care" agent who told me that "sometimes the subscription just happens even when Whatsapp is loaded. No request to activate or option to "accept" is provided. The user only learns about this when the chatge appears on the MTN account"
I regard this as totally ********* on behalf of MTN
I was given a "direct complaints" number of ********** to escalate my dissatisfaction, but this number does not get answered. I tried 5 times over a 2 day period.
I remain dissatisfied with poor MTN service.
CW
Craig W's update13 Feb 2018, 13:18
Reviewer Update
Thank you for the response.
You have however failed to explain why my emails to "cutomercare ********** are not attended to.
This information differs from what I was told by the MTN "customer care" agent who told me that "sometimes the subscription just happens even when Whatsapp is loaded. No request to activate or option to "accept" is provided. The user only learns about this when the chatge appears on the MTN account"
I regard this as totally ********* on behalf of MTN
I was given a "direct complaints" number of ********** to escalate my dissatisfaction, but this number does not get answered. I tried 5 times over a 2 day period.
I remain dissatisfied with poor MTN service.