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<p>I was due for an upgrade with MNT in June </p> <p>I received 2 phone calls and a couple of messages from them reminding me about my upgrade.</p> <p>Eventually I had some time and went to the mall to do my upgrade on the 11th of the month.</p> <p>My Billing day is the 12th </p> <p> </p> <p>I received my bill for May / June and it is R1000 more than I usually pay!!! I was informed that I will pay an upgrade fee of +- R200. </p> <p> </p> <p>Never was it mentioned that if you upgrade before your billing date that you will pay for the new contract plus the upgrade fee!</p> <p> </p> <p>It was 1 day before my billing date, this was never mentioned and now suddenly it is their policy!</p> <p> </p> <p>I have been a customer of MTN for 12 years now and this is how they treat loyal users... I am disgusted and would like to WARN anyone going for an upgrade to make sure they do it after their billing date and not on the 1st of the month as advertized by them..</p> <p> </p> <p>This is *********, how can any company do business like that?</p> <p> </p> <p> </p> <p> </p>