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<p>My husbandbpassed away in August 2016. He had his mtn number for 3 years. Today i get a call from my mother on law asking me why her dead son is phoning her, what did i do with his phone??</p> <p>I then told her i still have it and it is put away safely.</p> <p> </p> <p>Apparently MTN "recycles" (as customer care puts it) your number after 3 months of inactivity.</p> <p>Let me add that i put his phone on once a month to avoid this!!</p> <p> </p> <p>This is bull****!! So *********, and unacceptable!!! </p> <p>This means that he got my mother in laws number feom usong my late husvands number on whatsapp!!!</p> <p> </p> <p>Customer care wont help me,amd neither would her supervisor!!!!!!!!!</p>
Dear Chanene,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We are also very sorry for your loss.
Kindly note that I have also escalated your enquiry to both management teams and our Legal department for urgent assistance.
I hope that you find the above in order.
Thank you
Kind regards
MTNSA
Best regards,
Dear Chanene,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We are also very sorry for your loss.
Kindly note that I have also escalated your enquiry to both management teams and our Legal department for urgent assistance.
I hope that you find the above in order.
Thank you
Kind regards
MTNSA
Best regards,
Still waiting. And if your solution is for me to go buy a new sim, RICA it, and do a sim swop WITH security questions that i wont know as it was my husbands phone. We are going to have even more problems.
Still waiting. And if your solution is for me to go buy a new sim, RICA it, and do a sim swop WITH security questions that i wont know as it was my husbands phone. We are going to have even more problems.