UNEDUCATED STAFF

Today, Monday the 18th of May 2015 me and my Mother went to the MTN outlet in the East Rand mall to get my new Samsung S6. Since its an Insurance claim becuase of theft, we needed to pay the excess of R1200 at the outlet so that MTN can release the goods as per the agreement with my Insurer. A girl named Annie behind the counter didn't know what she was doing, she wanted to do a sim swap but I already did a sim swap 3 weeks ago, she tried 3 times and failed. We wanted to speak to the manager, no manager available. There were three other ladies also behind the counter that couldn't assist, they just looked at us as and stood there doing nothing. Every time we ask her what she was doing she answered \i dont know"then they didn't want to give me the phone because they promised it for someone else"