JM
JEEVANBHAI M
1 reviews | Active since Mar 2013
01 Apr 2016, 10:15
UNDULY CHARGE FOR CONTENT CHARGES
Since February we have been trying to get MTN to sort out Content charges on our account. According to WASPA and MTN we had never subscribed to the content charges. To date I am still being charged the content charges and no one is being of any assistance to us. We have e-mailed and phoned MTN but get no help.
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MTN South Africa's replyOfficial
04 Apr 2016, 16:40Hello maharajh j,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have logged a billing query with our billing team to investigate the charges REQ:***. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have logged a billing query with our billing team to investigate the charges REQ:***. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply04 Apr 2016, 16:40
Official
Hello maharajh j,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have logged a billing query with our billing team to investigate the charges REQ:***. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have logged a billing query with our billing team to investigate the charges REQ:***. They will revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***