1 reviews | Active since Apr 2017
Undue enrichment
I had two contracts (R998 monthly) with MTN that I cancelled on the 10th of May. I took a 2 new 2gb data contracts that are supposed to be R89 each monthly. Instead they continued to debit the R998 end of May & June. I called and was informed it was an error on their side and that I would be refunded within 7 days. This was on the 3rd of July seven days later I was told it takes 14 days . Those days have passed no one has mentioned a thing when you call you told a different number of days. I need my refund and future debit orders to be fixed!
Good day Simphiwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you have been credited on your July invoice. You will be able to see that the package has been corrected and credits were debited off your July invoice on both lines.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Simphiwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you have been credited on your July invoice. You will be able to see that the package has been corrected and credits were debited off your July invoice on both lines.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,