MS
Mpho S

1 reviews | Active since Nov 2021

03 Jan 2025, 09:36

Undisclosed contact terms because of pushing sales

I have been a happy customer with Mtn for year but recently I have come to hate their services. My contracts ended in October I had to renew both of them to a new contract of a home route WiFi. I purchased both knowing that I could travel anywhere with on of the router for business purposes but unfortunately this new contract only allows the location of the address given.

now I am stuck with two routers in my house as no one explained to me that the home route terms have changed I cannot travel with the router. I have tried to cancel and switch to another contract as I am loyal to Mtn they refused at the branch I am told to wait for the contract to end.

Mtn please assist with this letter as I am willing to take another contract.

I won't speak of the bad service I received from the call centre and branch all I need is to resolve this issue and continue with life.

Kind regards Number customer.

0
Replies (0)