1 reviews | Active since Jun 2015
Understaffed and bad service over December (2016)
<p>I would like to point out in comparison to competing businesses such as Telkom and Cell-C in Mall stores.,MTN is very relaxed on understaffing employees over December. So much so that poor service occurs in store and especially via their warehouses and head offices ****erally they close their warehouses and offices over the 19th December to the 2nd December) that there are counts of people waiting for service deliveries made before Christmas (Intended for Christmas day) that are currently on a back logged waiting/complaints list for head office to respond. I am one one of those people mentioned above that will be waiting two weeks for procurement of goods that I am reviewing MTN's service. </p>
Good day Wayne,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that your concerns have been escalated to the relevant supervisory team for their urgent attention. Thank you once more for raising this concern.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards,
Tshepo M
REQ:***
Good day Wayne,
Thank you for your post and apologies for the delayed response.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Please note that your concerns have been escalated to the relevant supervisory team for their urgent attention. Thank you once more for raising this concern.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards,
Tshepo M
REQ:***