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rafeeq V
1 reviews | Active since Aug 2011
12 Jul 2015, 15:34
Under deliver
My MTN contract allows me to receive R200 airtime, 25 texts and 150mb, however for this last month mtn has decided not to give my 150mb and has given 25 texts and R210 airtime. Thursday 02/07/15, I popped in at MTN to inform them, I was advised that this should not be the case and the matter was lodged. The reference number I was given is REQ*** and was promised a 3 business day time frame. This was to be done on the 06/07/15 Monday, however I am still waiting. I called the branch 11 times on 09/07/15 on ***, but no answer, I tried again today and still no answer. I do not have time to go to the store and calling the call centre is worse as the IVR informs that the call centre is close.
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MTN South Africa's replyOfficial
22 Jul 2015, 10:02Hello rafeeq06,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been investigated by our billing department. The system does show that you were provisioned with R210 airtime, 25 sms and 150MB bundle on 2015-06-21.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been investigated by our billing department. The system does show that you were provisioned with R210 airtime, 25 sms and 150MB bundle on 2015-06-21.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply22 Jul 2015, 10:02
Official
Hello rafeeq06,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been investigated by our billing department. The system does show that you were provisioned with R210 airtime, 25 sms and 150MB bundle on 2015-06-21.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the matter has been investigated by our billing department. The system does show that you were provisioned with R210 airtime, 25 sms and 150MB bundle on 2015-06-21.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,