NS
Noel S
1 reviews | Active since Jun 2015
16 Jun 2015, 16:53
Undelivered Replacement Phone
I left Samsung Galaxy core 2 handset white for replacement at MTN Montague Gardens on 2015-05-15.<br> <br> Up to date I havent received the new handset despite having been promised a replacement within 3 working days at MTN Direct shop.<br> <br> I have sent several emails and made some calls as well and was given a tracking code number ***4.<br> <br>
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MTN South Africa's replyOfficial
17 Jun 2015, 12:42Hello noxy1535,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Jun 2015, 12:42
Official
Hello noxy1535,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***