UNDELIVERED HOME INTERNET PACKAGE REQUEST FOR RESOLUTION.

I made an application for a MTN Home Internet package on 30 December 2025. At the time of application, I was required to make an upfront payment, which I did immediately and without delay. However, despite my prompt payment, the service has still not been delivered. Delivery of the device was scheduled for 12 January 2026. When delivery was attempted, my fingerprint could not be scanned. I am 79 years old, and my ID clearly states “No fingerprint found.” Due to this, the delivery could not be completed. The delivery driver instructed me to contact MTN to arrange a manual delivery process. Since 12 January 2026, I have contacted MTN on numerous occasions to resolve this matter. Unfortunately, no alternative delivery arrangements have been made, and I have received no resolution to date. I find it unacceptable that MTN was able to take my payment immediately, yet has failed to deliver the service or provide a workable solution despite repeated follow-ups. This delay has caused significant inconvenience. I hereby request that this matter be resolved urgently and that manual delivery arrangements be completed without further delay. If this issue is not resolved as soon as possible, I request that the contract be cancelled and that a full refund of all monies paid be processed immediately. I trust that this complaint will be escalated and handled with the urgency it deserves. I look forward to your prompt response