Hellopeter
Share Your Experience
PN
Pat N

1 reviews | Active since Dec 2012

03 Jan 2018, 09:59

Undelivered goods

My name is Pat Ndima I am writing this review on behalf of my sister who does not have access to internet, she is a pensioner. Her details are as follows: LT NDIMA - Contract no. 3C1-21BB7EA3-0543 about approximately 2 months ago she renewed her contract with MTN. The new contract is supposed to include, a cell phone, a Samsung television and a travel voucher worth R4000.00. All of this was signed @ MTN Maponya Mall. Up unit now all she got was the cell -phone, she has not received the other 2 items. I have been up and down with emails with MTN, ultimately I was told that the rest of the goods would be delivered to my home between 3 and 7 working days. Nothing has happened till today. My issue is, this is a pensioner whose account will be debited with the agreed instalment even though she only received 1 item out of the 3. I gave MTN my home address and the landline number in order to contact my sister when they deliver. She is panicking and her blood pressure has gone up because she is not sure if the rest of her goods will ever be delivered. I feel that MTN is taking advantage of those who are unable to get through to them. Is this fair and ethical? I would like MTN to respond to me on behalf of my sister as I am the one who has been communicating with them all along. I am also the one who is posting this complaint on this platform.

0
Replies (1)
PN
Pat N's update04 Jan 2018, 12:07
Reviewer Update
Its strange that you respond in this manner. The deal was made via MTN, this is MTN,s responsibility to make sure that the whole package is delivered after all you are the ones debiting her account. I also mentioned that this is a pensioner how do you expect her to make all these calls when its your failure to make sure that she gets everything that you advertised, which is also your responsibility. You know I am going to do , I am going to ask her to use a different account so that your debit orders bounce. You have got a nerve, in the meantime the full instalment was already debited in December.. If this is how you treat pensioners, especially blacks who have no means to fight back, I am going to the social media with this. Why debit her account when some items are missing?????