Undelivered Contract Router & Outstanding Refund

I purchased a contract router online on 12 February 2025, but it was never delivered to my address. I followed up by calling MTN, and one of your agents informed me that there was no record of my payment as the order showed as “cancelled” on their system.

I then visited MTN Donsonville, where another agent confirmed that the application had been cancelled and that no proof of payment was visible on their system. The agent filed a refund request on my behalf and informed me that the refund would take 2–3 weeks to be processed. However, I did not receive the refund within that period.

I later called customer service and was transferred to the refund department, where I was instructed to send my proof of purchase and proof of bank account for the refund to be processed. I submitted the required documents in April 2025 (on the 23rd). Since then, I have not received any communication or my refund.

It has now been several months without resolution. I request urgent feedback on the status of my refund and an immediate timeline for when I can expect payment.