UNCORRECTLY BILLED

Good day! The reason I'm writing this review is because of the bad experience and service that I had to endure with MTN. I took my first contract with MTN since 2014 and it was a 24months contract. I got to renew it 24 June 2016 without hardles. The problem started with the contract that I'm currently in that is the one renewed in 2016. I have made a debit order paying R299 for the contract. After 3months I started paying R308 of which I never queried. With this contract I have been receiving 400MB, 100 sms and 50 minutes and it never changed. From February this year I've been receiving calls and sms from MTN that I'm eligible to renew my contract anytime. During the call I told them I'll come as soon as I find time. They never stopped sending me messages to come and renew the contract. I knew that I still have the 24th June to do that. Since last year October they have been deducting R229 and no longer R308 until last month when I received an invoice saying they are going to debit R469. I phoned MTN call centre and asked what is happening with this contract account and the consultant told me I have migrated. To my suprise I told her I don't even know what that migration means. And she told me I changed from the package that I've been in all along and took another one. Suprisingly she said to me but you still receive the same 400MB data, 50minutes and 100 sms. So she told me she doesn't understand what is happening her so she will escalate the call. While still waiting for that query to be resolved MTN debited my account with that R469 and I reversed it until I got an explanation on what is happening. I waited for their response and phoned after 72 hours and they told me it's still escaled. I phoned till April and they told me the query is still escalated. And when I ask no one knows what is really happening with the account. On the 16th April I received an sms saying the query has been resolved and I waited to see what they are going to charge on the invoice. On the 20th April they send me an invoice that they are going to debit my account with R792.26. I got so angry that MTN has now gone too far!!! All I want is just to cancel this contract and don't want to do anything with MTN!! I went to MTN store in Limpopo mall Cbd hoping to get clarity on what is happening cause at call centre everytime they time me your query will be escalated!! At Limpopo mall the consultant who was assisting me asked me how many contracts do you have and I said one. And I asked him how many do you see and he said I'm just asking. Then he said he's not able to view my invoices on the screen! And I told him what do you suggest I do because I came here hoping for assistance! He told me to call call centre again and that's where I will get the help cause there's nothing he can do!!!!! He phoned call centre using my phone and told me to speak to them. The consultant at call centre told be boldly that this query has been escalated far too many times. And I told her it's because I need explanations but not getting clear answers!! She also asked if I have made an upgrade and I told her NO I'm still waiting to do that!! So she also told me she doesn't understand what is happening here and why is MTN billing me so much money! And she told me the only people who can explain this is the billing department. And I asked her can you please put me through so I can speak to them and she told me customers can't go through billing department but they can receive our queries through escalations!!!! I just ended that call cause this is frustrating me!! I'm being send from pillar to post and the worst thing is I'm unable to terminate the contract till 24 June 2018!!!!!! Next thing MTN will be blacklisting me with an unpaid contract account of which I don't know where the money they are saying I'm owing them is coming from!!!!! Please assist Hellopeter because this has gone way too far!!!!

From a very UNHAPPY MTN client