Unchanged debit order date

Item: MTN South Africa
Rating: 1
Author: Nonhlanhla N

I've been trying to change my debit order date for 3 months and all these times I'm told it has been changed but it's all lies is it that much of a hassle to change the date I'll be canceling my mtn contract soon

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

01 Mar 2019, 08:31

Good day Nonhlanhla Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Your debit order date reflects 25th of the month, what date do you want to change it to. Please advise I will make the required changes. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team

Best regards,

MTN South Africa's reply01 Mar 2019, 08:31

Official

Best regards,

Nonhlanhla N's updateReviewer Update

01 Mar 2019, 10:10

Good day Which 25th are you talking about cause I called on the 27th and Phumzile Macikana or something said its the last day of the month and my debit order went off yesterday which was the last day of the month

Nonhlanhla N's update01 Mar 2019, 10:10

Reviewer Update