Uncaring celphone company

If you really want pathetic, *********** service then do the following: 1. Open a cell phone account at MTN. (Cell number +***) 2. Upgrade your phone to an OPPO on an extended contract. 3. Tell MTM you are going to New Zealand, and they must unlock your phone while you are there. 4. Then the fun starts 4.1 When you get to New Zealand you find that your phone is locked despite requesting it to be unlocked 4.2 You have to contact your family by WhatsApp to try and get the phone unlocked. 4.3 It is reported twice. 7 March 2023 (Reference number REQ***) and 7 March 2023 (Reference number 1fc80339-fef0-4916-9e3d-fab754020e94). The customer service is outsourced to different people all over the country and do not know about each other and they just escalate the problem without solving the problem. My son is now stuck in New Zealand with a useless, very expensive phone due to the incompetence of MTN.