Uncapped wifi

In the middle of November we app**** for the R500 uncapped data deal. Everything was great we got an sms to give us our order number. Few days later an sms to say that our order has been conditionally approved. We had all the docs ready even gave banking details. It's now end of November begining of December 2021. I have cancelled my subscription with the people I'm currently with. Paid the cancellation fees etc and still no wifi arrived. So, I send MTN South Africa a message on Facebook and we have been given numbers to call. First we were told our application was sent in for approval, this morning when I checked again I was told order cancelled. Gave me a toll free number to dial. I dial the number now I'm told to call an 087 number. I have 3 kids being homeschooled plus I'm on a farm. I'm annoyed and irritated. This just isn't right.