1 reviews | Active since Nov 2015
uncapped my ****
I am a customer mtn as they have good coverage all over sa. I bought a tablet that required data for use, i then found that they have an 24hour uncapped bundle for R40 and i found it to be affordible but im very disappointed as i found that my apps on my phone would run for 5 mins then i recieve an sms stating my data is depleted. I then phoned the *** customer service and a very rude mandy somthing answered i then queried why i recieve the sms shortly after loading the data and she then responded with the following comment \eish you people must read the terms and conditions cause yhe uncapped is only 50mb of data for browsing not for running apps or downloading"so i ask you where is this so called terms and conditions onnthe *141*2# site and why advertise it as uncapped when its not. You guys are ripping people off and your staff in the call centre should not work with public if they dont have manners i am taking this complaint to the media aswell"""
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note we investigated your account why you got the sms stating data depleted,we picked up that the bundle is still loaded it needs to be activated please dial *141*5# choose option 3 then choose option 2 to activate the bundle and continue running your apps.
warm regards
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note we investigated your account why you got the sms stating data depleted,we picked up that the bundle is still loaded it needs to be activated please dial *141*5# choose option 3 then choose option 2 to activate the bundle and continue running your apps.
warm regards
mike
Best regards,
