Uncapped MTN Router contract, connectivity issues not attended to...

Worst service ever

I have an uncapped router contract with MTN, I have been using it for almost 2 years now...my contract will end on the 11th December 2024. And I hope they cancelled it as I have requested and I I ref number as proof that I insisted they cancel the good for nothing...On the 27th of Nov, in the evening...when I got back from work The router had stopped working, we had no connectivity. I called customer service the following day, they told me they will refresh the network. Which didn't make a difference, on the 2nd of December 2024, I went to the MTN store in Menlyn....where I took the contract. As frustrated as I was with their service...instead of resolving the issue first, the gentleman wanted to sell me a Black Friday special....I was rather shocked and felt disrespect. Fast forward...when he plugged the device, it was working while I was there I even connected....but when I got home, we were still experiencing the same issue. The gentleman who was assisting me gave me assurance, that if we are still experiencing the same challenge...he will talk to someone from the Network coverage, they will contact my son since he was at home and I was at work. "I was told the issue can be fixed remotely" . I'm still waiting for the call even today...no call , no communication .I sent him a text around 12:00 noon on the 3rd of December 2024, informing him that no one has contacted my son yet. His last text was..."Let me check y" he has not contacted me... he has not said anything!!! On the 4th and 6th of December 2024, I called the MTN Network coverage...first I was told a technician will contact me and I was also advised that the turn around time is 24 to 48 hours...when I called the second time, I was still not assisted. Instead When I told that lady that I want a refund or to be compensated for the inconvenience caused I was told, because my contract ended on the 11th of December 2024, I will be billed end of December and I'm thinking billed for what exactly...for services not rendered or for the Inconvenience Caused??? I need this to be resolved ASAP and I will not rest until they do the right thing. The sad part is even though we had No Connectivity at my house, but on the 30th of Nov...MTN still debited my account, I don't understand why I'm getting this kind nonsense when I don't even owe them...