Uncapped LTE Worst Service Ever

The customer experience I received from MTN Network Coverage today is probably the worst service ever

I have Uncapped LTE ***. It's the 4th week now since I had a Internet connection.

I've been following up with *** MTN Network Coverage to find out what is the status with the Tower and why it has to take so long to fix and again to escalate this issue with high urgency.

When I mentioned that I'm currently paying non existing service, I was told I can cancel my contract because I'm requesting an ETR Estimated Time to Resolve

My debit order went out on the 30th and I am still getting messages that I need to pay

I took out this contract in February and already it's a nightmare

I just want to cancel it