BP
Bo P
1 reviews | Active since Apr 2017
16 Oct 2017, 13:51
Uncapped Lite no speed
Absolutely no speed on the uncapped lite contract at the moment. and its not just me, do a google search and youll see that the throttle speed at the moment has been changed and is so lo that we cant do ANYTHING at all. so please get this sorted. ive been paying my contract every month for ages. nothing wrong with my ****le, sim or coverage. its on your side mtn! all of your uncapped lite customers are unhappy. get this sorted ASAP!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Oct 2017, 15:32Dear Bo,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that the APN that you using might be congested due traffic on the network during certain times .When this does occur please change your APN on your device from "mymtn" to 'internet' or vice versa depending on which APN is currently in use.
If you require assistance changing your APN please touch base with our Technical team on 1555 whereby they will be able to guide you through the setup process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply16 Oct 2017, 15:32
Official
Dear Bo,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that the APN that you using might be congested due traffic on the network during certain times .When this does occur please change your APN on your device from "mymtn" to 'internet' or vice versa depending on which APN is currently in use.
If you require assistance changing your APN please touch base with our Technical team on 1555 whereby they will be able to guide you through the setup process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
BP
Bo P's updateReviewer Update
16 Oct 2017, 15:42nothing wrong with my apn. its a fault on your side. your limiting all of us thats on this contract.
BP
Bo P's update16 Oct 2017, 15:42
Reviewer Update
nothing wrong with my apn. its a fault on your side. your limiting all of us thats on this contract.
BP
Bo P's updateReviewer Update
16 Oct 2017, 15:46i am connected. its just super slow. slower than normal. so slow that i cant do ANYTHING! i attached a speedtest result
BP
Bo P's update16 Oct 2017, 15:46
Reviewer Update
i am connected. its just super slow. slower than normal. so slow that i cant do ANYTHING! i attached a speedtest result