HZ
Henk Z
1 reviews | Active since May 2018
26 May 2018, 21:46
Uncapped Data Package is misleading
I bought the uncapped 24h data package for R40. The download speed of this package is throttled at 150MB!!!! So its a ridiculously small amount of data because the download speed after you reach the limit means you cannot actually download anything. Its is very misleading!!!
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MTN South Africa's replyOfficial
28 May 2018, 16:19Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the uncapped data bundle is been designed to throttle at 150 MB once it reaches the fair usage it reduces speed.
Please see the link below for terms and conditions https://goo.gl/d5bDSh
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply28 May 2018, 16:19
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the uncapped data bundle is been designed to throttle at 150 MB once it reaches the fair usage it reduces speed.
Please see the link below for terms and conditions https://goo.gl/d5bDSh
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,