NS
Nelle S
1 reviews | Active since Sept 2012
01 Jul 2015, 03:44
Uncapped data is capped at 150MB
Mtn sells an uncapped data bundle for R40. We are on holiday with no WiFi so I decided to buy the uncapped data for my son who is watching YouTube videos. He blew through 150MB in about an hour. He is 11 BTW. Then the data is throttled at 256kbps. Are you kidding me??? Fair usage for an evening is 150MB? In 2015? What a shocking way to mislead your customers!
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MTN South Africa's replyOfficial
12 Jul 2015, 08:50Hello nellsbells,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that it is as per the fair use policy that once you have reached the 150MB the speed is then throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that it is as per the fair use policy that once you have reached the 150MB the speed is then throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply12 Jul 2015, 08:50
Official
Hello nellsbells,
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that it is as per the fair use policy that once you have reached the 150MB the speed is then throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that it is as per the fair use policy that once you have reached the 150MB the speed is then throttled.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,