Uncapable Staff

<p>I made a payment for my account Sep 2016 on 1 Oct 2016. After a few day my line got suspended. After contacting them they informed me their banking details changed and that I have to send proof of payment and they gave me new banking details.</p> <p>Since Oct 2016 every month I have to phone them to reconnect my line as they have not allocated the payment. The joke is every month when my line gets suspended I have to send them that same old proof of payment of Oct 2016. They reconnect and the same thing just keeps on happening every month even though they acknowledge they reveived the proof of payment and that it is allocated.</p> <p>I have now reported this to the Independent Communications Authority of South Africa (ICASA). I am waiting for their response.</p> <p>Seems that no one at MTN can do their job.</p> <p> </p>