Uncancelled contract billing

This has to be the worst service provider on the planet!!

I took out a contract in November 2022 with Mondo MTN online and received the wrong phone on the 25 Nov 2022 I then took it back to my nearest MTN store same day 25 Nov 2022 got a IRMS981512 cancellation reference number.

I called 132 and cancelled on the 28 Nov 2022 due to the "incorrect" mobile device you sent me due to slow and negligence of staff!

I was told cancellation takes 2-3 days

Its ****en nearly 2 months and the damn contract still hasn't been cancelled

After numerous calls to MTN, Mondo, Phone finder. Driving back and forth to the MTN outlet only to hear that the contract hasn't been cancelled as yet and it should be done through Mondo or MTN cancellation department which I have called hundreds of times

Overall this is PATHETIC service.

Horrible staff

Unprofessional

Not helpful

Don't know left from right

No one is able to assist or cancel the contract to a Phone I DON'T HAVE.

I am not sure how difficult it is to understand that I don't have a mobile device I returned it yet the contract still hasn't been cancelled and what ****en ****es me off more is the fact that MTN has the audacity to send me a bill of R327.00 (BA***) if I don't pay it will affect my credit score.

Well **** your incompetency of MTN staff for sending me the wrong phone firstly then not knowing how to cancel a ****en contract.

I don't have your ****en phone

I don't want a ****en phone

I don't want a ****en contract

I don't want to ****en take out a new contract

I will NOT pay your ****en bill to a ****en phone I don't ****en have to a contract I ****en told you to cancel in November 2022 already.

I have attached Hellopeter into my email

Hopefully this will get the ball rolling

I am done struggling with MTN billing me for a phone I don't have

I am tired of calling daily speaking to *********** staff on a daily basis.

I want MTN off my name and out of my life.

You are ripping people off and in effect no payment will lead to bad credit score which is unfair because of your staff

I want this resolved within 48 Hours!!!