KJ
Kiran J
1 reviews | Active since Dec 2013
05 Jul 2015, 08:44
Uncalled for Direct Marketing
Dear MTN,<br> <br> I am a long standing contract client with 3 concurrent contracts with you
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MTN South Africa's replyOfficial
16 Jul 2015, 16:03Hello whodat17,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have addressed our Marketing Department and they are in the process of assisting in this matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have addressed our Marketing Department and they are in the process of assisting in this matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply16 Jul 2015, 16:03
Official
Hello whodat17,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have addressed our Marketing Department and they are in the process of assisting in this matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have addressed our Marketing Department and they are in the process of assisting in this matter.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***