Unblocking of a Recovered Device

Good Day<br> <br> I write this complain with a very sore painful heart as I reported to MTN call centre that I have recovered my ****** iPad device and would like for it to be unblocked.Went through making an affidavit,Proof of Purchase and certified copy of my ID document as it was required and tried to fax to their ever non-receiving fax.I called their agents at the call center and emailed the very same documents to Sylvia on 01 August 2015 and later to Marcellino Singh they promised to take the documents to their Supervisors and in 3 working days the issue will be resolved!<br> Guess what till to this day nothing was done as I can't still use my iPad device and no communication or feedback from MTN and I ****** want to use my device!