BM
BLANCHE M
1 reviews | Active since May 2014
12 Mar 2015, 11:18
UNBLOCKED PHONE
MY PHONE WAS ****** LAST YEAR & I BLACKLISTED THE PHONE AND IT WAS FOUND LATER. CALLED MTN TO UNBLOCK THE PHONE & I HAD SEND ALL THE DOCUMENTS THAT WAS NEEDED. TILL TO DATE GOING FROM PILLOW TO POST.CALL CENTRE AGENTS VERY UNPROFFESIONAL CANT ASSIST U CANT EVEN GET TO THEIR SO CALLED SUPERVISORS.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Mar 2015, 09:40Hello BLANCHE MPIWA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the handset was unblacklisted on 12/03/2015. You should be able to use your handset now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the handset was unblacklisted on 12/03/2015. You should be able to use your handset now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Mar 2015, 09:40
Official
Hello BLANCHE MPIWA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the handset was unblacklisted on 12/03/2015. You should be able to use your handset now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the handset was unblacklisted on 12/03/2015. You should be able to use your handset now.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,