unblacklsting phone

My was ****** on 2 January 2016 i blacklisted and it was recovered by SAPS on the 3rd , i have been phoning i was told to fax the affidavit which i did on the 9th it was still not unblacklisted i phoned again i was told that i was given a wrong number to fax to i was told to e mail on the 15th i did still today it is not i spoke to nadia she told me it will take 24hrs she gave m an email to sent the e mail is for Preshan Mudaly the never help its so disturbing even the consultant they are not well trained the dont have sufficient information they are cleuless and contradicting themselves i regret using MTN network it has poor service.