PY
Penny Y
1 reviews | Active since Jul 2014
23 Nov 2015, 12:06
UNBLACKLISTING PHONE
It has taken since 4 November to attempt to unblacklist a phone with MTN. I have called the call centre x 2. Been given an email to send the documents to. No RESPONSE. Then went into the Grahamstown store and sent the info via them. Went back to the store a week later to find that they had responded to an email from head office and had to submit additional documents. Have a reference number which when I now called the centre MTN tells me is invalid even though the email comes from them. Now they want me to start the process over again. I am at my wits end with them!
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MTN South Africa's replyOfficial
23 Nov 2015, 12:57Hello Penny York,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I called the store and they fowarded the documents, your affidavit needs to be done from the police station with the SAPS logo on the letter head and certified at the police station. Kindly state that you no longer have the proof of purchase as well on an affidavit, if you have it please attach it and ask the store to re send the documents again.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I called the store and they fowarded the documents, your affidavit needs to be done from the police station with the SAPS logo on the letter head and certified at the police station. Kindly state that you no longer have the proof of purchase as well on an affidavit, if you have it please attach it and ask the store to re send the documents again.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply23 Nov 2015, 12:57
Official
Hello Penny York,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I called the store and they fowarded the documents, your affidavit needs to be done from the police station with the SAPS logo on the letter head and certified at the police station. Kindly state that you no longer have the proof of purchase as well on an affidavit, if you have it please attach it and ask the store to re send the documents again.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that I called the store and they fowarded the documents, your affidavit needs to be done from the police station with the SAPS logo on the letter head and certified at the police station. Kindly state that you no longer have the proof of purchase as well on an affidavit, if you have it please attach it and ask the store to re send the documents again.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***