SH
SMANGELE H
1 reviews | Active since Dec 2013
15 Jul 2015, 11:12
UNBLACKLISTING OF CELLPHONE
I LOST MY PHONE LAST YEAR AND LATER DISCOVERED IT. I SENT DOCUMENTATION TO MTN FAX NUMBER *** AS REQUESTED BY THEIR CALL CENTER AGENT ON THE 8/07/2015 AND TILL TODAY I HAVE NOT BEEN ASSISTED. I HAVE BEEN CALLING ALMOST EVERYDAY TO BE TOLD TO CALL AGAIN LATER THEY HAVE NOT RECEIVED MY REQUEST FROM THE DURBAN BRANCH. I AM VERY UPSET AND WONDER HOW LONG I WILL HAVE TO WAIT TO BE ASSISTED.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 15:23Hello THANDOLWE2,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to un-blacklist your phone.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried contacting you on both numbers *** and *** with no luck. The matter has been escalated to the management team of the Durban Call Centre for urgent attention and to contact you with feedback. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to un-blacklist your phone.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried contacting you on both numbers *** and *** with no luck. The matter has been escalated to the management team of the Durban Call Centre for urgent attention and to contact you with feedback. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply31 Jul 2015, 15:23
Official
Hello THANDOLWE2,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to un-blacklist your phone.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried contacting you on both numbers *** and *** with no luck. The matter has been escalated to the management team of the Durban Call Centre for urgent attention and to contact you with feedback. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the difficulty that you have endured in trying to un-blacklist your phone.
I apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
I have tried contacting you on both numbers *** and *** with no luck. The matter has been escalated to the management team of the Durban Call Centre for urgent attention and to contact you with feedback. We don't want you to lose faith and we will ensure that the team contact you to try to restore your faith in MTN.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***